Refund policy

30-day returns on Cargonaut trays

You have 30 days after delivery to request a return. A brief test fit is welcome. Return your tray clean, undamaged and in its original packaging, with a receipt or proof of purchase.

If the tray doesn't fit, contact us within those 30 days for a fit refund. We cover return shipping for fit issues.

How to start a return

Email info@cargonautsupply.com. If we accept your return, we'll send a return label and instructions, including the return address. Please wait for those instructions before sending anything back. We can't accept returns that haven't been requested first.

Items made by other companies

Some items we sell are made and shipped by other companies. The product page names the maker. These items go back to the maker under the maker's return terms. The tray fit refund and prepaid return label above apply to Cargonaut trays only.

To return one of these items, email info@cargonautsupply.com with your order number. We'll arrange the return with the maker and send you the instructions, including the return address. Please wait for those instructions before sending anything back.

Damaged or incorrect items

Check your order when it arrives. If something is damaged, defective or not what you ordered, contact us right away so we can look into it and help.

Exchanges

To get a different item, request a return. Once we accept the return, place a separate order for the item you want.

Refunds

We'll let you know when your return has been received and inspected, and whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take more time to post the refund.

If more than 15 business days have passed since approval, email info@cargonautsupply.com.